
Client Overview
A gaming chair manufacturer is growing by offering customizable, ergonomic, and durable chairs. They let customers personalize their chairs with options like adjustable armrests, back support, colors, and materials, making this DIY model popular among gamers. However, this customization has led to assembly and quality control challenges that could affect efficiency and satisfaction. To address these issues, the client reached out to Fekki for an augmented reality (AR) solution to streamline assembly. Their goal is to provide assembly teams with clear instructions, reduce mistakes, and ensure consistent quality across all products.
Problem Statement
The DIY nature of each gaming chair order presents challenges in production due to the need for specific customization. Assembly workers require clear, accurate instructions to meet customer specifications. Managing this manually led to errors, costly rework, and delays. Miscommunications often caused bottlenecks, increasing labor costs. To address these issues, the client sought a digital solution for real-time guidance, efficient communication, and progress tracking for each assembly.

Fekki’s AR Solution to the Rescue
The company implemented Fekki’s augmented reality (AR) solution to improve its assembly process for custom gaming chairs. The AR-enabled manuals provided workers with real-time, interactive 3D instructions overlayed onto their work environment, simplifying assembly and reducing errors. This hands-free approach allowed workers to focus on their tasks without referring to paper instructions.
Key highlights of Fekki’s AR solution included
- Interactive AR Work Instructions: With augmented reality manuals, workers could access hands-free, real-time assembly instructions customized for each order. This provided precise visual cues for every step, ensuring that all unique elements of each chair were assembled correctly.
- Visualized Customization Details: Each AR manual displayed detailed customization requirements in an intuitive, visual format. Workers could easily distinguish between components and assembly steps specific to each chair, minimizing errors and improving customer satisfaction with exact matches to their requests.
- Enhanced Troubleshooting with AR Annotations: The AR solution enabled workers to share visual annotations with supervisors, making it simple to identify and troubleshoot issues. This reduced back-and-forth communication and helped resolve problems faster.
- Automated Quality Checks: The solution included AR-guided quality checks, allowing workers to inspect each component as they assembled it. This automated quality assurance process ensured consistent standards and improved traceability throughout production.
- Data Collection for Predictive Analytics: With digitized processes and AR data, the company gained insights into production patterns, enabling them to anticipate and prevent equipment issues, streamline workflows, and optimize assembly efficiency.
The Results
- The adoption of Fekki’s AR solution delivered measurable improvements in efficiency, quality, and worker satisfaction.Key outcomes included:
- 85% reduction in assembly errors: With real-time AR guidance, the rate of errors due to customization mismatches drastically decreased, leading to higher product quality and fewer customer complaints.
- 60% Faster Quality Assurance Checks: The AR-guided inspections streamlined quality checks, significantly reducing the time required to ensure each chair met customization requirements.
- Reduced Rework and Material Wastage: Improved accuracy and real-time guidance led to a substantial reduction in rework, cutting costs and waste while enhancing the company’s profitability.
- Increased customer satisfaction: Precise customization and faster delivery timelines resulted in higher customer satisfaction, strengthening the brand’s reputation and competitive position in the gaming chair market.
- A scalable, customer-centric assembly process was enabled with Fekki’s AR solution for custom chairs. Assemblies became faster, more accurate, and more efficient with AR-guided instructions.
Client Testimonial
“Our custom chair assembly bottlenecks were addressed with Fekki’s AR solution. AR manuals reduced errors and helped us meet customer expectations more accurately by providing clear, hands-free guidance for our workers. With personalized chairs, we’ve seen an increase in efficiency and a noticeable improvement in customer satisfaction.”

- +1 (732) 319-2691
- info@arvrsol.com
- www.fekki.ai
- 2850 Brunswick Pike, Lawrenceville, NJ 08648 United States Of America